Returns & Exchanges

BraceOne.com offers 30-day returns on hundreds of products!

When dealing with personal health and rehabilitation - a product may function exactly as designed and work effectively for many patients. However individual results will vary. We strongly suggest working with your HCP before making any purchases of medical equipment or supplies to give you the best chance of seeing a positive individual outcome. We are unable provide a warranty or guarantee that a particular product will treat your condition or relieve your symptoms. All products sold by BraceOne.com have a minimum 30 day warranty against defects - many warranties last longer see product description for details.
**Due to our compliance with Health and Safety regulations we cannot accept returns on certain items.

Exchange Policy:

Most items are eligible for an exchange if the incorrect size or item was ordered (unless the item is in the category of non-returnable items - see below). All items must be in NEW condition to be exchanged. Exchanges may be subject to an exchange fee to cover additional shipping costs. Please email sales@braceone.com to obtain an Exchange Authorization. Exchanges must be made within 30 days from date of delivery. If you have additional questions please contact customer support by phone during normal business hours.

Return Policy:

**Returns are accepted on most items within 30 days of the date of delivery. All items are subject to a 15% restocking fee ($5 minimum restocking fee per order). The initial shipping fees are non-refundable. ALL returned items MUST be returned in NEW unworn condition with all packaging and instructions.

Please email sales@braceone.com to obtain a Return Authorization. Returns must be made within 30 days from date delivery.

Returns must be shipped back by the customer. If you would like a return shipping provided, please request that when requesting the RA#. The cost of the return shipping label will be deducted from the refund. You may ship the item back yourself provided you obtain a tracking number. Brace One.com will not be responsible for lost return packages unless a tracking number is provided.

Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.

In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. DO NOT WRITE RA #'s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.

PLEASE EMAIL CUSTOMER SERVICE TO OBTAIN A RETURN AUTHORIZATION (RA#). RETURNS WITHOUT AN RA# WILL NOT BE ACCEPTED or REFUNDED.

**Due to our compliance with Health and Safety regulations we cannot accept returns on certain items. These items are NOT eligible for return or exchange - those include but are not limited to the following:

• Personal Medical Products
• Cold or Heat Therapy Units or Pads
• Electrotherapy
• TENS/NMES units,
• Heating Pads
• Professional Grade Electrotherapy/Ultrasound
• Treatment Tables and Accessories
• Resistance Bands and Tubing
• Any Special Order Item

These items are eligible for Warranty Replacement ONLY. There may be other exclusions. If you have a question about the return eligibility of a particular product please contact customer service.

We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse or failure to properly maintain the equipment to manufacturers specifications.

Return Shipping Address:

BraceOne Supply

2612 Larch Lane Suite 101

Mount Pleasant SC 29466

Coupon Codes and Discount Offers

From time to time, Fyzical Supply will offer coupon codes or other discounts.

Coupon codes are valid for online purchases only. Purchases made over the phone or in person may not be eligible for these discount offers at the discretion of Fyzical Supply. Coupon codes may not be combined with volume discounts or other promotional offers. Exclusions or minimum purchase may apply.

**Note** Fyzical Supply is not responsible for typographic or pricing errors. We make every effort to honor a quoted price however we reserve the right to review all orders for accuracy.